Privacy Policy
Last updated: July 9, 2026This Privacy Policy describes how RecurFlow (RecurFlow Billing Solutions Limited) collects, uses, and protects your personal information. We are committed to safeguarding your data and operating transparently about our privacy practices. Your trust is essential to us, and we take our responsibility as a data processor seriously when handling information from Edmonton-based SaaS companies and their customers.
Who We Are and What We Do
We provide subscription billing and recurring charge management solutions specifically designed for SaaS companies. Our automated renewal processing system helps businesses streamline their billing operations while maintaining the highest standards of data security and privacy. We operate as a data controller and processor, handling sensitive billing and customer information on behalf of our clients.
Information We Collect
We collect various types of information to provide our services effectively:
- Account information including company name, contact details, and billing address
- Payment and billing data necessary to process subscriptions and recurring charges
- Usage analytics showing how you interact with our platform and features
- Technical information such as IP addresses, browser type, and device identifiers
- Communication data from support inquiries and customer interactions
- Cookies and similar tracking technologies to enhance your experience
Legal Basis for Processing
We process your personal information based on several legal grounds. Your explicit consent is obtained when you register for our services and agree to this Privacy Policy. We also rely on legitimate business interests to improve our platform, enhance security, and provide customer support. Where required by law, we process data to comply with legal obligations such as tax regulations and financial reporting requirements applicable in Alberta and Canada.
How We Use Your Information
We use the information we collect to deliver, maintain, and improve our subscription billing services. Your data enables us to process recurring charges accurately, generate billing reports, and provide customer support. We analyze usage patterns to enhance platform functionality and develop new features. We also use your information to communicate important updates, security alerts, and service announcements. Additionally, we may use aggregated, anonymized data for analytics and business intelligence purposes.
Data Retention Periods
We maintain clear retention schedules for different categories of data. Account and billing information is retained for the duration of your subscription plus seven years to comply with Canadian tax and accounting regulations. Payment transaction records are kept for up to ten years as required by financial regulations. Support ticket communications and customer inquiries are retained for up to two years after your last interaction with us. Server logs and technical data are retained for up to twelve months for security and troubleshooting purposes. Cookies and analytics data are maintained for up to fourteen months. Once the retention period expires, we securely delete or anonymize your information.
Your Privacy Rights
You have significant rights regarding your personal information. You can request access to any data we hold about you at any time. You may request correction of inaccurate information or deletion of data no longer necessary for our services. You have the right to data portability, meaning you can request your information in a structured, portable format. You can object to certain types of processing and, in some cases, request restriction of how we use your data. We will respond to all rights requests within thirty days. You also have the right to withdraw consent at any time, though this does not affect the lawfulness of processing before withdrawal.
Cookies and Tracking Technologies
We use cookies to remember your preferences, maintain session security, and understand how you use our platform. Essential cookies are necessary for core functionality such as authentication and security. Analytics cookies help us measure traffic and user behavior to improve our services. Preference cookies store your settings and choices. Marketing cookies may be used to display relevant content, though you can opt out. We do not sell your personal information to third parties. You can control cookie settings through your browser, though disabling certain cookies may impact platform functionality. We respect Do Not Track signals when present in your browser.
Data Security
We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. All data transmissions use industry-standard encryption protocols (TLS/SSL). Our systems undergo regular security audits and penetration testing. We maintain strict access controls, limiting data access to authorized personnel only. We use secure servers with firewalls and intrusion detection systems. However, no security system is entirely impenetrable. We encourage you to use strong passwords and report any security concerns immediately.
Third-Party Sharing
We do not sell or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our platform, processing payments, and delivering services. These partners are contractually obligated to protect your data and use it only for specified purposes. We may disclose information when required by law, such as in response to legal processes or government requests. We may also share information to protect our rights, your safety, or the security of our platform. Any disclosure is limited to the minimum necessary and complies with applicable privacy laws.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy here and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the revised policy. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please reach out to us:
Email: [email protected]
Phone: +1 780 542 8916
Address: 104 Jasper Avenue, Edmonton, AB T5J 3S9, Canada
We will respond to all inquiries and rights requests within thirty days. If you have concerns about our privacy practices, you may also lodge a complaint with the Office of the Privacy Commissioner of Canada, which oversees federal privacy legislation and investigates complaints regarding personal information handling.